Don’t gamble on IT Service Management…
Take Charge with ITIL

Key Note Speaker: Paul Fibkins, Senior VP at Citigroup and ITIL Service Manager

Topic: Implementing ITIL Best Practices in a Global Organization

The Citi journey from 100 fiefdoms to an ITIL federation that includes getting 10,000 IT professionals making 10,000 changes a week to row in the same direction.

Are you experiencing any of these feelings as it relates to your service provision? Preoccupation, “Rush” Tolerance, Withdrawal, Escape, Chasing, Lying, Stealing, Loss of control, Illegal acts, Risked significant relationship, Bailout…Beware that this is also criteria to “problem gambling” behavior… Take control! While the greatest rewards come with risks, they have to be anticipated through strategic decision making and planning. Come to our show and get advanced perspectives on practitioner approaches and vendor solutions that will help you deliver winnings to your business, while taking managed risks.

PROGRAM:
8:30 AM Breakfast of Champions: Network with Local Leaders

9:00 AM Join a Panel of CIO’s as they discuss best practices

10 - 11:30 AM Vendor Floor Open

11:30 AM Lunch ‘n Learn with Keynote Speaker: Paul Fibkins, Sr. VP & ITIL Service Manager at Citigroup

12:30 PM Vendor Floor Open

2:30 PM Event Close with a grand prize drawing